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Freedom Mortgage Mastercard 170 error when connecting; balance went to 0

BudgetJunkie

Anyone else getting this error when trying to update Freedom Mortgage in Simplifi: "We ran into a technical issue, try again later or select another institution. (170)" This happens when connecting / fixing that account using Mastercard Data Connect services.

I also noticed that instead of keeping the last known balance until the connection is fixed, Simplifi made it zero. I would have preferred that it was kept at the last known good amount so that it's not messing with net worth and other data.

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Comments

Coach Kristina

Hello @BudgetJunkie,

Thank you for letting us know you're encountering this issue. Due to the nature of this issue, I recommend that you contact Quicken Simplifi Support directly via chat for further assistance, as they have tools we can't access on the Community, and they can escalate the issue as needed. For information on how to contact Support, please see this article: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support#h_0a6c6814ac

I apologize that I could not be of more assistance!

SOG

Hi,

My mortgage was moved from Wells Fargo to Freedom last week, and I'm unable to connect the account due to the same 170 error.

Coach Jon

Hello @SOG,

Thank you for letting us know as well! As Coach Kristina mentioned above, I would suggest contacting Quicken Simplifi Support directly via chat/phone for further assistance, so that they can troubleshoot and escalate the issue as needed. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support#h_0a6c6814ac

Feel free to post back here with any results in case it helps other users!