3 of 4 Altruist investment accounts in simplifi are showing a zero balance/QCS-0500 error (edited)

mfinnegan

i have 4 accounts with altruist that i track in simplifi. one seems to be updating, the other three are showing a zero balance. the error code appears to be QCS-0500. this has been going on for about a week now.

Coach Jon

Hello @mfinnegan,

Thank you for reaching out! Users generally receive this error code if there was a problem processing their connection request in Quicken Simplifi.

I would try the following steps to see if they help resolve the issue for you:

• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here

If this does not resolve the issue, I'd recommend contacting our Chat/Phone Support team directly for more advanced assistance, as they may need to submit an escalation. Our help article here has the steps for reaching out: How to Contact Support | Quicken Simplifi Help Center

Feel free to post back here with any results in case it helps other users!