"Care Code: not found" / "to.100" with Gemini (edited)

SashaMike

I've had by Gemini crypto account linked to Simplify for a very long time syncing values with no issues. The balances have not updated in 61 days and every time I try and connect or even add a new account I get the error "We are unable to connect to Gemini at this time".

Coach Kristina

Hello @SashaMike,

Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools, and can see an error FDP-350. To resolve this issue, please follow these steps:

First, make the problem account(s) manual.

1. Go to the Settings, then select Accounts.
2. Click on the three-dot menu next to the account in the error state.
   1. Select the menu at the account level, not the bank level.
3. Select Make Manual.
4. Complete this step on all impacted accounts with the specific financial institution.

Then, add the account(s) and link to the existing account(s).

1. Next, click on the blue +Add button to re-add the account.
2. Select bank and enter their credentials.
3. Approve the accounts shown within the pop-up.
4. On the final screen, Quicken Simplifi will present a list of the accounts found. Here you can choose which ones to add, link, or ignore from Quicken Simplifi.
5. If Quicken Simplifi is not trying to auto-link the accounts, click the button where we show Add to Quicken Simplifi and change it to Link to Account, and select the appropriate account.

Please let me know how it goes!