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Bridgecrest car loan account is showing the wrong remaining balance (edited)

Asylum

My car loan is with Bridgecrest and Quicken is showing the wrong remaining balance.

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Coach Kristina

Hello @Asylum,

Thank you for reaching out! To help troubleshoot, please provide more information:

When did you first notice this issue?
Was the balance initially correct, or has it been wrong from the day the account was added?
Do pending transactions account for the difference in the balance?

I look forward to your reply!

Asylum

Hi Kristina,

here are the a answers to your questions:

When did you first notice this issue? I tried to link this account twice and it has never shown the correct $ amount.
Was the balance initially correct, or has it been wrong from the day the account was added? Wrong from the day the account was added.
Do pending transactions account for the difference in the balance? No

Coach Kristina

Thank you for your reply,

To troubleshoot, please try making the account manual and re-adding it. To make the account manual, please follow these steps from our article on making an account manual:

Move your cursor to the top right and click Settings (gear icon).
Select Accounts.
Locate the Account you'd like to make "manual" and click the three dots at the end of it.
Select Make manual.
Click Make manual to confirm.

Make+a+manual+account+.gif?expires=1784490300&signature=0f211bb4ab28c74a107c88f3e6748c666540345925c97c8fc5ac1f4e26c967cd&req=diEuE8F8mIdeXfMW1HO4zaNqycFSbbbYEIV2DIiDD6h8Nky9RhImUQhyE%2Fn6%0AWcm94Zc1I3%2BxeJi%2Bii0%3D%0A

To add the account, please follow these instructions from our article on adding accounts:

From the Dashboard, click + New next to the Account List.
Search for your financial institution and select it.
Review the consent message and click Continue.
Enter your financial institution credentials and click Connect.
Review the accounts found. Uncheck any accounts you don't want to add, and make any desired name or account type changes.
Click Add, or link to the existing account if you see the option. For more information on linking accounts, click here.
Quicken Simplifi will scan the accounts for Recurring Transactions.
Once the process is complete, your accounts will appear in the Account List.

Add+an+account.gif?expires=1784490300&signature=93d7264482596b3ca479658c71b4888926b87e32f2c45adb8311782cbd6746d6&req=diUlEM93m4ZZXfMW1HO4zbNc9XVEI%2FEIfSvUKmzPBIcaVrdAusVkxSk9j7N8%0A3JRRHgml2mFgq2cuSN4%3D%0A

Please let me know how it goes!

Asylum

I’m trying to reconnect but I’m not getting the security code. Neither per email nor per text.

Coach Kristina

Thank you for your reply,

If you haven't already done so, please verify that your contact information for multi-factor authentication is up to date on the financial institution's website.

If the issue persists after you've confirmed your information is correct, please let us know!

Asylum

I’ve now tried multiple times. When I enter my username and password for Bridgecrest in the Quicken app or website, it always asks me for the security code, which I don’t receive. When I log in to Bridgecrest through their website, I don’t get this question, and I have no issues logging in.

Coach Jon

Hello @Asylum,

Thank you for letting us know!

Since these troubleshooting steps did not resolve the issue, I'd recommend contacting our Chat/Phone Support team directly for more advanced assistance, as they may need to submit an escalation. Our help article here has the steps for reaching out: How to Contact Support | Quicken Simplifi Help Center

Feel free to post back here with any results in case it helps other users!