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Two email notifications for "bills this week" with different numbers (edited)

colin

Hi, I’m receiving two different emails every time Simplifi intends to send me one. One will say there are no bills this week, but the other will say there are ex. three. I suspect there was some mix-up when I first imported my Mint data into Simplifi. Can someone help me shut down the nonfunctioning account? If nothing else, it may be a security problem.

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Coach Natalie

@colin, thanks for reaching out to the Community!

It sounds like you are referring to this notification:

If so, I haven't personally seen double notifications, but I can say this particular notification is likely generated by your recurring series, not by accounts. But if you'd like to check for duplicate accounts, navigate to Settings > Accounts; all accounts, whether connected, closed, or manual, will be listed here.

Click the Settings (gear) icon in the upper-right corner.
Select Accounts.

Otherwise, I'd recommend navigating to Settings > All recurring to check for duplicate recurring series or similar issues. Our help article here goes over managing recurring series in Quicken Simplifi: https://intercom.help/acme-1e77d279bfd5/en/articles/4720196-managing-notifications-in-quicken-simplifi

If you can't identify any potential culprits in those locations, I'd next recommend disabling and re-enabling the notification to see if that clears things up moving forward. Our help article here has the steps to do so: https://intercom.help/acme-1e77d279bfd5/en/articles/4720196-managing-notifications-in-quicken-simplifi#h_d31dc6c508

Let us know how things go!

colin

Unfortunately it's a little more hairy than that. I don't have two identical bank accounts but have two SIMPLIFI accounts attached to the same email address, but I can only access one of them through sign-in. This happened because of a buggy import I did when moving from Mint to Simplifi. It's going to take someone to look at what's happening on the back end to fix this, I think.

colin

Here's some proof:

colin

Just realized I could rename the second account and pause all notifications, so that's a start.

Coach Natalie

@colin, thank you for the reply!

It looks like you are referring to spaces. Did you create the 2nd space, or was that a fluke? I ask because I see that you're subscribed to the Basic version of Quicken Simplifi, which doesn't support additional spaces.

Do you use the 2nd space at all? If not, you should be able to contact our Chat/Phone Support team via the link I provided above, and they can reach out to our higher-level support to request that it be deleted.

Otherwise, if you remove all recurring series and accounts from that space and turn off notifications, you should no longer receive duplicate notifications (if that is indeed what's causing the issue). The article linked above under the word "space" explains how to manage spaces in Quicken Simplifi.

Let us know what you end up doing to solve this!

colin

Thank you, Natalie. I'm okay for now with just having all the notifications turned off. There are no accounts loaded into the space, so it's not a security problem.

Colin