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First Northern CU (FDP- 101)

Vincent

what is the general cause of this error code?

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Coach Jon

Hello @Vincent,

Thanks for reaching out! This error occurs when Quicken is unable to connect to the bank to receive transaction information. This could be caused by something on the bank's end blocking Quicken from connecting.

We usually advise users to wait 48 hours and try again, but I can see from our end that you have been experiencing this error for some time with this financial institution.

If this error is occurring with accounts that were already previously connected within Quicken Simplifi, I would suggest trying the following troubleshooting steps:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If this still does not resolve the issue, I'd recommend contacting our Chat/Phone Support team directly for more advanced assistance, as they may need to submit an escalation. Our help article here has the steps for reaching out: How to Contact Support | Quicken Simplifi Help Center

Feel free to post back here with any results in case it helps other users!

Vincent

Thank you. It did not work. Ill contact support tomorrow.