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Community America Credit Union FDP-103

chiphum

Trying to connect to my credit union but getting this error. Anyone else with this issue?

URL is https://secure.communityamericaonlinebanking.com/

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Comments

chiphum

Still Not Working

chiphum

[deleted - duplicate comment]

Coach Natalie

@chiphum, thanks for reaching out to the Community with this issue!

I'm able to confirm the FDP-103 error when checking your connection attempts with Community America Credit Union from our end. I see that it started yesterday — is that correct? Have you ever had this bank connected in Quicken Simplifi, or is this your first time adding it?

If this is your first time connecting to this bank in Quicken Simplifi, I see that there is a second bank instance called "Community America CU". I'd recommend giving this bank instance a try as well.

If that bank instance also generates an FDP-103 error, this indicates that you are using invalid credentials. Here are the steps to troubleshoot this error:

Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login on the bank’s website – Try signing in with the same credentials to ensure you haven't locked yourself out of the account and that the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how things go!

chiphum

@Coach Natalie This is the first time using it. My previous credit union merged with this one. I tried both sites with no luck. I know my credentials are correct as it works with the website and the app.

Coach Natalie

@chiphum, thanks for providing more information and testing the second bank instance!

To proceed on our end, you will need to thoroughly follow the steps I posted above. If they do not resolve the issue, I'd recommend contacting our Chat/Phone Support team directly for more advanced assistance, as they may need to file an escalation. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Please note that Support will want you to have followed the steps.

Feel free to post back with the results in case it helps other users!

chiphum

I have tried all those steps. I will contact support.

Coach Natalie

@chiphum, thanks for posting back!

I'm not sure I'm following. Are you a Unify Financial CU customer or a Community America CU customer? And have you had this account connected in Quicken Simplifi in the past? If so, which bank option was it connected to? I ask because, when a bank merges with another, you often don't switch the connection in Quicken Simplifi to the other bank; instead, they usually update the bank you're connected to so it routes correctly.

With that, if you've been successfully connected to one of those banks in Quicken Simplifi, you should continue focusing on that connection. If that connection is returning an FDP-103 error, it likely needs to be escalated so our teams can make the necessary changes for the merger. The escalation is something our Support team can help with. Did you contact them?

Let us know!

chiphum

Thanks for the explanation. I was with Unify and they merged with CACU. It is just really confusing because CACU has so many connection options. When I try the old connection with updated credentials it still does not work and returns the same error.

Coach Natalie

@chiphum, thank you for that additional insight!

If you've migrated your Unify account to Community America CU and have login credentials on their direct website, I'd definitely recommend trying those bank options as well. It may just be trial and error, trying each one since there are so many.

Otherwise, I'd say it's definitely time to contact our Support team directly so they can provide the advanced assistance needed to escalate the issue and provide you with the best path forward. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Let us know how things go!

Loke

I have exactly the same FDP-103 issue after being transferred from Unify to Community America. I am able to use my newly updated credentials without issue to connect to Community America directly. I am not using any of the special characters mentioned previously. In Simplifi I have tried using the old and new credentials on the Unify connection, but that did not work. Interestingly, my attempt to go through the Unify connection triggered the logo and name in the settings and connections page to change from Unify to Community America with all my old Unify accounts still under it, but they are all disconnected. If I go to the dashboard accounts or transactions they all show Unify. What should I do next?

Coach Kristina

Hello @Loke,

Thank you for letting us know you're also seeing this issue. If you have already tried the troubleshooting steps shared earlier in this discussion, then I recommend contacting our Support team by phone or by chat, as they can provide the advanced assistance needed to determine the best path forward or escalate the issue as needed. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

I hope this helps!