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Raymond James FDP-187 error

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This discussion was created from comments split from: Issue with Raymond James Financial Connection (FDP-185).

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MississippiTiger

I am on day 21 of this issue:

(Care code: FDP-187)

Coach Kristina

Hello @MississippiTiger,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

Is Quicken Simplifi asking you to complete MFA?
Are you receiving the code?
What method are you using (SMS, call, etc.)?
Have you logged into the financial institution website directly to confirm your information is current?

I look forward to your response!

MississippiTiger

This is STILL going on. The MFA never happens, it just immediately fails:

Is Quicken Simplifi asking you to complete MFA? No
Are you receiving the code? No
What method are you using (SMS, call, etc.)? SMS
Have you logged into the financial institution website directly to confirm your information is current? Yep

Coach Natalie

@MississippiTiger, thank you for the information!

Since you are experiencing a different error, your issue has been split into its own discussion. With that, is the FDP-187 error occurring on an existing account(s) in Quicken Simplifi, or when attempting to add the account(s)? If the former, I'd recommend following these steps to establish a completely fresh connection with the bank to see if doing so clears things up for you:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If the steps do not resolve the error, or if the error occurs when adding Raymond James accounts, I'd recommend contacting our Support Team directly for more advanced assistance, as they may need to submit an escalation. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Feel free to post back with the results in case it helps other users!