BECU inconsistently FDP-108 (pls move to outages discussion) [Edited]

kmkm

FDP-108 errors. Inconsistent, but frequent enough to be annoying/troubling.

[Edited - Readability]

Coach Kristina

Hello @kmkm,

Thank you for letting us know you're encountering this issue. To help troubleshoot, I checked our internal tools. I see you were getting the FDP-108 errors yesterday, but it doesn't look like you've gotten that error so far today. Is that correct? Does the financial institution typically prompt you for multi-factor authentication (MFA)? If it does, when you get the FDP-108 error, are you seeing the MFA prompt before you get the error?

The error code typically means that some sort of user action is required on the financial institution website. To help troubleshoot, please follow these steps:

1. Try signing in to the bank's website through a different browser or incognito.
2. Did you acknowledge and accept the terms and conditions for third-party apps on the bank's website?
   1. Some banks may require you to accept the terms and conditions for use of third-party applications with your banking information.
3. Do you need to create or update your security question on the bank's website?
   1. After you've acknowledged and accepted the terms and conditions for use of third-party applications, you may be required by your bank to create or update your security question. Typically, this security question is used when you are resetting your bank's online password.

I look forward to your response!