Can I get help to restore a deleted account?

eschrei

I seem to have messed up while moving my discover account to capital one. I was following the instructions, made Discover a manual account and then reset the Capital One connection. I didn't think it worked and deleted the Discover entry under Capital One and did it again, but I now only have Discover transactions back to May. Please help

Coach Kristina

Hello @eschrei,

Thank you for reaching out! Unfortunately, deleting an account permanently deletes the data that was in the account. If Capital One gives you the option to export account history in CSV format, you can export the account history the didn't redownload, edit the CSV to match the formatting that Quicken Simplifi requires, then import it into your account. For more information on importing transactions using CSV, please see this article: https://support.simplifi.quicken.com/en/articles/4413430-how-to-manually-import-transactions-in-quicken-simplifi

I hope this helps!