I have not been able to connect my American Funds IRA account for over 6 weeks - FDP-103 (edited)

kimjady

I have not been able to connect my American Funds IRA account for over 6 weeks. They keep saying it has been elevated but still no resolution. Does anyone else have this problem with American Funds accounts?

Coach Natalie

@kimjady, thanks for reaching out to the Community with this issue!

I checked your connection attempts and found an FDP-103 error with American Funds, indicating invalid credentials are being used. To troubleshoot this error, you'll want to thoroughly follow these steps:

1. Verify the bank selected is the correct instance – You may see several different instances of your bank; check to see if you’re using the correct one.
2. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login on the bank’s website – Try signing in with the same credentials to ensure you haven't locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

I also noticed that there are four different bank instances for American Funds in Quicken Simplifi, and that you have tried several of them.

The best way to determine which one to use is to select each one and click the URL displayed.

If the page that opens to the bank's website allows you to sign in and access your account, then that bank option in Quicken Simplifi would be the correct one to use to add your account.

Let us know how things go!