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Fidelity connection has not updated in 4 days (Care: 2505)

disc2120

Error message is care 2505

[edited image to reduce size]

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Coach Natalie

@disc2120, thanks for reaching out to the Community!

I was able to confirm the 2505 error when checking your connection attempts with Fidelity Inv & Retirement from our end. It looks like this error just started occurring today — is that correct?

I'd recommend following these steps to establish a completely fresh connection with the bank and to gain a new access token from Fidelity to see if doing so clears things up:

Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
Navigate back to Quicken Simplifi and make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how things go!

disc2120

I fixed it. I used different steps in mobile.

Tried reset connection which failed but left the accounts disconnected.

Then did a connect which worked and I relinking the accounts.

I didn't mess with the settings in fidelity.

Coach Natalie

@disc2120, I'm glad to hear you were able to get connected again!

DGonz

I have been having this error for the past 2 days. I believe this may be related to Fidelity on a periodic basis requiring one to re-authorize access to one's Fidelity accounts. So, the way I fixed it, I clicked on "update connection" and Quicken redirect me to Fidelity. As soon as I login, I get all the Fidelity accounts that I needed to authorize. After doing so, Quicken proceeded to its page to relink all the accounts. That's pretty much.