Fidelity connection has not updated in 4 days (Care: 2505)

disc2120

Error message is care 2505

[edited image to reduce size]

Coach Natalie

@disc2120, thanks for reaching out to the Community!

I was able to confirm the 2505 error when checking your connection attempts with Fidelity Inv & Retirement from our end. It looks like this error just started occurring today — is that correct?

I'd recommend following these steps to establish a completely fresh connection with the bank and to gain a new access token from Fidelity to see if doing so clears things up:

1. Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
2. Navigate back to Quicken Simplifi and make all of the accounts with this bank manual by following the steps here. 
3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
4. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

Let us know how things go!