nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Empower Accounts - Not finding my 3 IRA's or HYS (edited)

joda2021

my Empower login allows me to link my 401k and brokerage account, but not my 3 IRA's and high yield savings cash account [removed - privacy]. any advice as to how to get these other accounts highlighted below to link?

[edited image - privacy]

Find more posts tagged with

Online Banking

Accounts

Comments

Coach Natalie

@joda2021, thanks for reaching out with this issue!

I'm not finding anything on our end indicating that specific account types with Empower aren't supported or anything along those lines. To clarify, have you ever had these accounts in Quicken Simplifi, or is this your first time connecting to Empower? If the latter, are the accounts enabled for third-party access via Empower?

Here are some other questions you can answer that may help us narrow down any potential culprits:

Has there been any activity in the account in the last 90 days?
Is the account considered an external account (i.e., are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to?
Is the account a subtype of a different account?
Has the bank made any recent changes to its website or sign-in process?
Are you the owner of the account?

We look forward to hearing back from you!

joda2021

Yes
No - it is not redirected (https://participant.empower-retirement.com/dashboard/#/home - is the url the whole time)
No - completely separate accounts
Empower has been changing things pretty regular lately it seems. The Cash account has been there for probably a year or so (with never being able to link), but the 3 IRA's are new showing up on the Empower website. Those 3 IRA's were under Personal Capital originally and Empower bought them in 2021 and finally are consolidating logins and so forth.
Yes - well, 3 out of the 4 accounts not linking. my spouse is owner of one of the IRA's

joda2021

What is interesting is that I receive text alerts from Empower that my IRA's have been linked to an outside financial tool - obviously Quicken (Simplifi)