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Empower Accounts - Not finding my 3 IRA's or HYS (edited)

joda2021

my Empower login allows me to link my 401k and brokerage account, but not my 3 IRA's and high yield savings cash account [removed - privacy]. any advice as to how to get these other accounts highlighted below to link?

[edited image - privacy]

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Coach Natalie

@joda2021, thanks for reaching out with this issue!

I'm not finding anything on our end indicating that specific account types with Empower aren't supported or anything along those lines. To clarify, have you ever had these accounts in Quicken Simplifi, or is this your first time connecting to Empower? If the latter, are the accounts enabled for third-party access via Empower?

Here are some other questions you can answer that may help us narrow down any potential culprits:

Has there been any activity in the account in the last 90 days?
Is the account considered an external account (i.e., are you redirected to a different website when selecting the account on the bank's website)? If so, what URL are you redirected to?
Is the account a subtype of a different account?
Has the bank made any recent changes to its website or sign-in process?
Are you the owner of the account?

We look forward to hearing back from you!

joda2021

Yes
No - it is not redirected (https://participant.empower-retirement.com/dashboard/#/home - is the url the whole time)
No - completely separate accounts
Empower has been changing things pretty regular lately it seems. The Cash account has been there for probably a year or so (with never being able to link), but the 3 IRA's are new showing up on the Empower website. Those 3 IRA's were under Personal Capital originally and Empower bought them in 2021 and finally are consolidating logins and so forth.
Yes - well, 3 out of the 4 accounts not linking. my spouse is owner of one of the IRA's

joda2021

What is interesting is that I receive text alerts from Empower that my IRA's have been linked to an outside financial tool - obviously Quicken (Simplifi)

Coach Natalie

@joda2021, thanks for the information!

Since the IRA accounts are new with Empower, it's possible Empower hasn't enabled them for third-party access. You might consider contacting them to see about that. Otherwise, it's possible that an account not owned by you might not be available to connect via their API (regarding your spouse's IRA account), but I can't confirm or deny that directly.

It sounds like none of these accounts have ever been added in Quicken Simplifi — is that correct? And do you have any other Empower accounts linked in Quicken Simplifi? If so, that could be the cause of the text alert you received.

Let us know!

joda2021

I have 6 accounts on the same Empower website in total. The 401k account has linked great for awhile. There is an Empower HSA account that Quicken does not see/link, there are 3 Empower IRA's that Quicken does not see/link.

The text alerts were specifically for the IRA's that are now part of my already Quicken linked Empower 401k login.

Quicken does find an Empower investment account that I can link - but this is an old account that I no longer use or have money in, so I do not link them.

Coach Natalie

@joda2021, thank you for that information!

I'd recommend contacting Empower directly to see if the accounts are enabled for third-party access, just to make sure that base is covered. If the issue persists after doing so, I'd next suggest reaching out to our Support team directly for more advanced assistance, as they have the tools needed to provide you with the best path forward and to submit an escalation if needed.

https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Feel free to post back with the results in case it helps other users!