Credit card reminder for Elan is not being updated with the payment due amount (edited)

RobI

Elan credit card is update in everything except the amount in the bills due. Its still showing the previously paid value for the last billing cycle from earlier this month. The bill due amount is showing correctly in the header for the card transaction page. (Similarly the future due amount for the period after which recently started in not being updated)

Here is the next payment amount reminder page indicating in green (incorrectly) that it has been updated. The value has not changed for the last 5 days.

[edited image to reduce size]

Coach Natalie

@RobI, thanks for posting to the community about this issue!

The following troubleshooting steps can be used for a Bill Connect reminder amount not being updated properly:

1. Disable Bill Connect:
   1. Click the ⚙️Settings icon in the upper-right corner.
   2. Select All recurring.
   3. Locate the credit card bill you'd like to disconnect.
   4. Click the three-dot menu on its far right.
   5. Select Edit Series.
   6. Click on the Bill Connect tab.
   7. Turn off the Bill Connect toggle.
2. Wait 4 hours for the next successful refresh.
3. Re-enable Bill Connect by turning the Bill Connect toggle back on.

Let us know if this works for you!