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"All accounts up to date" message with Chase, but no accounts are added

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This discussion was created from comments split from: Chase Account Not Connecting - 'service not available right now' (edited).

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Tim603

https://community.simplifimoney.com/discussion/comment/72712#Comment_72712

I am still having an issue. I even tried deleting and re-adding and that isn’t even working. This is what it says below, basically just says I already have the accounts linked but they aren’t, you can see there aren’t any listed. Please help.

[edited images to reduce size]

Coach Aldair

Hi @Tim603, 

Thank you for the additional details. Since Quicken Simplifi is showing “All accounts up to date” but the Chase accounts are not appearing, let’s start with a few basic troubleshooting steps: 

Completely close the Quicken Simplifi app and then reopen it.
Sign out of Quicken Simplifi and sign back in, then check whether the Chase accounts appear.
Make sure you’re running the latest version of the Quicken Simplifi app available in the App Store, and that your iPhone is up to date.

If the issue persists after trying these steps, let’s completely reset the Chase connection: 

To help clarify what I’m going to describe, in the account list located in settings, you may see your regular accounts listed first, followed by a separate section showing your financial institution connections. In the screenshot below, for example, American Express appears below the manual accounts, but there are no accounts listed underneath that institution. This is the type of empty institution connection I’ll be referring to in the next steps.

1. Delete the Chase connection in Quicken Simplifi. Before moving on to the next steps, this is how you can delete the Chase connection in Quicken Simplifi:

Open the Quicken Simplifi app.
Tap the Settings icon.
Select Accounts.
Locate and select your empty Chase connection.
Tap the three-dot menu (⋮) in the upper-right corner.
Select Delete institution

2. Log in to the Chase website directly and locate the section for connected apps or third-party access.
3. Revoke/remove Quicken Simplifi access to your Chase account.
4. Return to Quicken Simplifi and add the Chase connection again. 

Please let us know how it goes after trying these steps. If you're still seeing the “All accounts up to date” message without the accounts being added, let us know what happens, and we can tailor the next troubleshooting steps to your specific situation. 

Thank you for working through this with us! 😺

Tim603

Thanks for the help here, I was optimistic this would work since we took the extra steps on the chase app, but no avail. Same results.

Let me know what else I should do. Also sorry for the delay here, I don’t get notifications on this thread, not sure if it’s possible to set that up so I don’t have to just manually search this thread each time and check for updates.

[edited images to reduce size]

Coach Aldair

Hi @Tim603,

Thanks for giving those steps a try, and no worries about the delay.

Since you’re still receiving the “All accounts up to date” message even after removing the Chase connection and revoking Quicken Simplifi’s access through Chase, I’d recommend reaching out to our Support team directly for more advanced assistance.

Support can gather the necessary account information and, if needed, report the issue to our internal teams for further investigation.

You can reach Support here: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support?

Please let us know how it goes!