Goldman Sachs 401k FDP-103 (edited)

FinTechMan

I have had my Alight Goldman Sachs 401k several times in the past. it normally lost connectivity every few months but changing the password on alight's goldman 401k side seemed to work. but this last time it has been several months and I can not connect. I get a FDP-103

To connect to Goldman Sachs 401k, you must re-enter your credentials. If that does not work, try entering them on the website at Goldman Sachs 401k to ensure they are correct.
Care Code: FDP-103

if you are asking did i try it on their website the answer is YES many times. I have even reset the password on the sight and tried to login with the new password. Same error message.

Coach Natalie

@FinTechMan, thanks for reaching out with this issue! We'd be happy to take a closer look at this with you.

When checking your connection attempts from our end, I see the FDP-103 error with Goldman Sachs 401k. Since it sounds like the error is occurring on an existing account in Quicken Simplifi, I'd recommend first establishing a completely fresh connection with the bank. This will let us confirm the error, and it may also clear it up. Here are the steps to follow:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

If the FDP-103 error persists after doing so, please thoroughly follow these troubleshooting steps, which are specific to the error:

1. Verify the bank selected is the correct instance – You may see several different instances of your bank; check to see if you’re using the correct one.
2. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login on the bank’s website – Try signing in with the same credentials to ensure you haven't locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how things go!