nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

GM Financial Auto Loan - Double 2FA Codes During Login and Updates (edited)

trd716

I recently added my GM Financial account to Simplifi, no problem there. However, as I have been using Simplifi since then, I am prompted to enter a 2FA code. The issue is that Simplifi will request two times, so I will receive two 2FA codes in my email, but I have to use the second code.

The issue seems to be that when Simplifi tries to log in, it generates a 2FA request command. At the same time instead, I am prompted through Simplifi UI to request a 2FA and how I want to receive it. The only option is email, so when I click 'Next' another 2FA request is sent to GM Financial. I can then enter the second 2FA code into Simplify and the account will update. This also happens when I open Simplifi on my Android phone.

Ideally, it would be great for Quicken to work with GM to eliminate 2FA when trying to update the account in Simplify. But the short term solution should be for Quicken to prevent multiple 2FA requests.

Find more posts tagged with

Online Banking

Comments

Coach Natalie

@trd716, thanks for reaching out with this issue!

Banks typically control MFA prompts, so this may be an issue/intended behavior on their end. To clarify, are you prompted for MFA when you sign in to the bank's website directly? If not, try a different browser or incognito/private mode in case your primary browser is being "remembered." We want to confirm whether this happens when you complete MFA when signing into the bank directly, so we can determine whether the issue is unique to adding/updating the account in Quicken Simplifi.

Let us know how things go!

trd716

When I log into the GM website, I get a single 2FA code and enter it. It does have the ability to select 'remember my device' / 'don't ask again on this device'

The issue is that by the time I see this window below, a 2FA request has already been submitted:

The issue is that I can't enter that code yet, I have to click Connect. This is when a second 2FA request is submitted:

Please let me know if I can add any more info!

Thanks

Coach Natalie

@trd716, thank you for the explanation!

As I understand it, the MFA code is generated, but you can't enter it in Quicken Simplifi until you click "Connect," which then triggers a second code to be sent, correct? If so, I'm not seeing any troubleshooting steps we can provide here in the community for this particular issue. I recommend contacting our Support team directly for more advanced assistance, as they have the tools to provide the best path forward and escalate the issue if needed. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Let us know how things go in case it helps other users!

trd716

" As I understand it, the MFA code is generated, but you can't enter it in Quicken Simplifi until you click "Connect," which then triggers a second code to be sent, correct? "

This is correct!

Thank you, I will contact support