nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Live oak Bank Care Code: FDP-103

tjipz

continuing https://community.simplifimoney.com/discussion/comment/70176#Comment_70176?utm_source=community-search&utm_medium=organic-search&utm_term=liveoak

because it still doesn't work.

I have verified that my login information is correct
I have verified that login on the bank website is working
Check for an app-specific password → there is no such thing
Update your credentials → tried

Find more posts tagged with

Online Banking

Comments

Coach Aldair

Hi @tjipz,

Thanks for confirming what you’ve already tried. Since you’ve verified your credentials and can successfully log in to Live Oak Bank directly, let’s go through a couple of additional checks for the FDP-103.

If you haven’t already, please try temporarily changing your Live Oak Bank password and then attempt to connect again in Quicken Simplifi. When creating the temporary password, we recommend avoiding these special characters: & < > / \.

Also, please confirm the following so we can determine whether this needs to be escalated for further investigation:

What type of Live Oak account(s) are you trying to connect?
What is the exact URL you use to sign in to Live Oak Bank?
Have there been any recent changes to Live Oak’s website or sign-in process?
Have you confirmed that your financial institution has enabled third-party-access for all of your accounts?
Does the FDP-103 appear immediately after entering your credentials, or after Live Oak authenticates you?

If the error persists, please also provide a screenshot of the Accounts Summary page from the Live Oak website. Please take this from a desktop web browser so the full page URL is visible, and redact any private information such as account numbers.

That will give us the information we need to determine the next steps if the FDP-103 continues.

tjipz

What type of Live Oak account(s) are you trying to connect? Personal Savings
What is the exact URL you use to sign in to Live Oak Bank? https://secure.liveoak.bank/login
Have there been any recent changes to Live Oak’s website or sign-in process? No, never been able to add the account.
Have you confirmed that your financial institution has enabled third-party-access for all of your accounts? No such feature
Does the FDP-103 appear immediately after entering your credentials, or after Live Oak authenticates you? After entering my credentials

Screenshot sent.

Coach Aldair

Hi @tjipz,

Thanks for providing all of those details. Since the FDP-103 is occurring when you're trying to add your Live Oak Personal Savings account for the first time, the steps for making an existing account manual and relinking it would not apply in your case.

It sounds like you've already completed several of the troubleshooting steps, but we'd like to make sure we've covered all of the bases. If you have not already done so, please work through the following FDP-103 troubleshooting steps:

Verify the bank selected is the correct instance — You may see several different instances of a financial institution, so please make sure you're selecting the correct Live Oak Bank option.
Verify your login information is correct — Type your password/PIN into a text application to ensure there are no typographical errors, then copy and paste the credentials into Quicken Simplifi.
Verify your login on the bank's website — You've already confirmed that you can successfully sign in with the same credentials, so this step appears to be confirmed.
Check for an app-specific password — Some financial institutions require a specific password when connecting to a third party, this can be confirmed either in the bank website or support.
Update your credentials — Try temporarily changing your password at the bank's website and then attempt to connect again in Quicken Simplifi. We recommend not using these special characters: & < > / \

If you've thoroughly completed these steps and the FDP-103 still occurs, the next step would be to reach out to our Quicken Simplifi Support team directly for more advanced assistance. They have the tools to gather any necessary data and submit an escalation for further investigation if needed.

How to Contact Support

Please let us know how it goes, as any additional information may also help other users experiencing the same error.

tjipz

Yes of course i tried all of these

Coach Aldair

Hi @tjipz,

Thanks for confirming that you've already gone through all of the applicable FDP-103 troubleshooting steps. We appreciate you taking the time to work through those with us.

Since the error is still occurring when you're attempting to add Live Oak Bank, the next step would be to reach out to our Quicken Simplifi Support team directly for more advanced assistance. They have the tools to gather any necessary data and submit an escalation for further investigation if needed.

How to Contact Support

Thanks.