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TreasuryDirect FDP-101 after switching to ID.me for logging in (edited)

gold3

Beginning Sept 13, TreasuryDirect has been switching users to now log in with ID.me (https://www.treasurydirect.gov/savings-bonds/help-center/faqs/idme-faq/). It appears this new login method is not yet supported — when I try to update my TreasuryDirect account in Simplifi after it switching to login with ID.me, I get Care code: FDP-101. Trying to add a new TreasuryDirect account likewise does not appear to prompt for ID.me login information. Will this be supported in the near future?

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Comments

Coach Natalie

@gold3, thanks for posting to the Community with this issue and providing that helpful information!

I can see the FDP-101 when checking your connection attempts with TreasuryDirect from our end. It looks like it started just today—is that correct?

According to our help article here, an FDP-101 error means that Quicken Simplifi is unable to connect to the bank, usually because the bank is blocking connectivity, which could definitely be due to the recent login change: https://support.simplifi.quicken.com/en/articles/13791755-error-fdp-101-when-using-online-services-in-quicken-simplifi

For this error, we ask that users allow 48 hours for it to resolve on its own, as they often do. First, though, I recommend establishing a completely fresh connection with the bank so we can confirm the error and potentially resolve it. Here are the steps to follow:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If you still receive the FDP-101 error after following those steps, please allow 48 hours as recommended and then let us know how things are going. We look forward to hearing back from you!

gold3

Yes, just today I logged into TreasuryDirect with ID.me, which according to their FAQ disables the old login, with account number and prior password, in favor of ID.me credentials. I verified that TreasuryDirect no longer allows me to log in with my account number plus previous password, so it appears that for Simplifi to work, it would need to accept my ID.me credentials. But, the existing account gives FDP-101 without asking for new credentials. When I tried to add TreasuryDirect as a new account, it also appears to use the old style by asking for an account number and password; providing ID.me credentials here doesn't work either.

I can try again after 48 hours, but given the above, it seems likely it will behave similarly then.

Coach Natalie

@gold3, thanks for the reply!

When checking your connection attempts now, I see an FDP-103 error with TreasuryDirect. Is this the error you saw yesterday when attempting the steps? If so, the FDP-103 error doesn't require a 48-hour wait. This is an invalid credentials error, and I presume it's happening because of the transition to an ID.me login and, as you stated, Quicken Simplifi still asking for an account number.

We do have some FDP-103-specific troubleshooting steps. However, I don't think they'd apply or work in this case. With that, I'd recommend contacting our Support team directly for more advanced assistance. They have the tools to gather any necessary data and escalate the issue for further investigation. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Let us know how it goes with Support in case it's helpful for other users!