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Mobile App is slow and buggy (edited)

Bosco

When are you folks going to update the mobile app and correct the slow and buggy operation?

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Comments

Coach Kristina

Hello @Bosco,

Thank you for reaching out! There is currently a known issue with slowness in the mobile app. Our teams are aware of it and are working to resolve the issue. To track the status of the issue and be notified of any updates, please bookmark the Community Alert linked below:

https://community.simplifimoney.com/discussion/17167/updated-9-21-26-mobile-app-slowness

Thank you!

SIMPL-35750

Amanza

It has been slow for me on pc and iphone for a while. Why so slow and does this mean I need to switch to another tool like Mo****** to speed things up? It is unusable on the phone and feels like I am back to dial up days when on the pc. This is by far the slowest website and phone app I use.

Bosco

I agree. I am starting to get really impatient…

Coach Natalie

@Amanza & @Bosco, thank you for sharing your experience, and we apologize for the frustration caused by this issue.

This issue is now fixed as of the 6.38.0 release:

https://community.simplifimoney.com/discussion/comment/73831#Comment_73831

If you haven't updated yet, please be sure to do so! If you still experience slowness, freezing, or crashing afterward, please let our Support team know so they can gather any necessary data and share it with our internal teams. Support can also recommend the best next steps. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

To help them with their investigation, please also submit logs via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select the Profile icon in the upper-right corner of the screen.
With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Please let us know how it goes, in case it helps other users in the community!

Bosco

Good news. Thank you!