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Cannot connect to Northwestern Mutual Insurance - 170 error (edited)

surfnsocal

Hello, my connection to Northwesternmutual.com has not worked for 4 days now, after working for most of the year. Is there a known issue with this company?

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Comments

Coach Aldair

Hi @surfnsocal,

Thanks for letting us know! Please try the basic troubleshooting steps below:

Confirm that both Quicken Simplifi and your device/browser are fully updated.
Try refreshing the connection from Settings > Accounts.
If the issue persists, please try signing in to Northwestern Mutual directly first, then retry the connection in Simplifi.

I'll like to share this Article related to this topic:

https://support.simplifi.quicken.com/en/articles/5530616-how-do-i-refresh-my-accounts-on-the-mobile-app

If you’re still unable to connect, please provide a screenshot of the error message you’re receiving (with any personal information covered) so we can take a closer look.

Thanks!

shs152

I'm having the same issue. When I try to reset the connection, I'm getting this error. I logged into Northwestern mutual's website in another tab without issue with my user name/password.

Terriers2007

I'm also experiencing the same issue. I attempted to refresh the account on mobile and when that didn't work, I attempted to reset the connection, which resulted in the error shared in my screenshot.

Screenshot 2026-09-29 at 11.07.00 AM.png

Coach Aldair

Hi everyone,

We now have an Alert for the Northwestern Mutual connection issue, but we're looking for additional examples to assist with the investigation.

https://community.simplifimoney.com/discussion/17227/new-9-29-26-northwestern-mutual-insurance-returns-a-170-error

If you're currently experiencing this issue and would like to help with the investigation, please submit your logs using the Send Feedback option:

Log in to the Quicken Simplifi Web App.
Select the Profile icon in the upper-right corner.
With the Profile menu open, hold down the Option key (Mac) or Alt key (Windows), then click Send Feedback.
Leave all boxes checked, add a brief description of the Northwestern Mutual connection issue, and click Send.

Once you've submitted your logs, please reply here and let us know. Screenshots of the error are also helpful, with any sensitive information covered.

Thank you for helping us with the investigation!

CTP-18669

shs152

I just sent feedback as instructed. My screenshot was attached in a prior comment. Thanks!

ogl

I'm getting the same error for few days after previously working. I have already submitted feedback through simplifi per instructions above.

When I click on the "account needs attention" exclamation mark marker, I get an "unable to connect to Northwestern Mutual…. Care Code: 170" message. When I go to the Settings>Accounts page and attempt to RESET the connection, after entering login info, I get the "We ran into a technical Issue… (170)" error as well. Both screenshots below.

rcortez

I'm getting error 1403 when trying to connect to Northwestern Mutual. Sent Feedback.

Terriers2007

Logs submitted per the request. I've also previously shared the screenshot.

jbmccr

Logs submitted per the request.

Quicken Simplifi Technical Issue.jpg

mark95tt

Same error 170. Sent logs per instructions as well.