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Paid reminders showing past due all of a sudden on the mobile app (edited)

Matt Y

Welcome to October! Simplifi tells me on the Home Screen and All Transactions that I never paid a few dozen old bills. I paid them and they show paid/linked when I find them in the spending plan. Is it just me?

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Reminders

Comments

Vlad2277

Yes, just noticed that this morning

Hopefully talk to support today.

Recurring series completely showing the opposite. As soon as transaction matches it's immediately showing as PAST DUE. It's a nightmare at the moment. Have hundreds or even thousands transactions showing past in all my accounts.

Due to this sudden bug, planning and budget can't be tracked at all, since I have transactions back to 2022 past due, date I started using quicken app.

Please fix it ASAP. Att current state, whole app just became utterly useless 😱

Matt Y

Have you checked the web app?

I see the past due reminders in iOS but not the web app.

Vlad2277

I haven't, always mobile, I'm on android app

Vlad2277

Yes, on website is working

But can't use website on mobile, it just isn't practical

Vlad2277

I've reported a bug, they should create a ticket for it. Hopefully it will be fixed soon

Otherwise app becomes useless in the meantime

Coach Natalie

Thank you so much for bringing this to our attention!

I saw this issue this morning as well, and it appears to be unique to the mobile app. I have reported the issue to our internal teams for further investigation.

To help with the investigation, please submit your logs via the 'Send Feedback' option on the web app:

Log in to the Quicken Simplifi Web App.
Select the Profile icon in the upper-right corner of the screen.
With the Profile menu open, hold down the Option key (Mac) or the Alt key (Windows), and then click Send Feedback.'
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you for your patience as we work to resolve this matter!

Vlad2277

Thanks Natalie,

I've send feedback logs throughout the website.

Hopefully it will be fixed really soon. As it makes whole reminder and future /past budgets useless. Since app thinks that paid and linked transactions are PAST DUE.

Yes, it's only on mobile app, I believe both Android and iOS.

Keep us informed with any and all updates and possible ETA.

Thx.

Vlad.

Coach Natalie

Important Update: Our team is aware of this issue, and a patch release with a fix is coming. That will be version 6.39.1.

Our team asks users not to unlink or delete the reminders to clear them. The reminders will go away once you update to the patch release. The patch release is expected today or tomorrow.

Thank you!

Vlad2277

Natalie that's awesome news.

Thanks a lot for update and will be waiting for the patched version today / tomorrow.

Hopefully all will be good.

Have a great day.

Coach Natalie

Here is our official Alert for this issue, for everyone's reference:

https://community.simplifimoney.com/discussion/17238/new-10-1-26-paid-reminders-showing-as-past-due-on-the-mobile-app

Thank you!

jimpazik

has the patch been issued and will it be automatically applied?

Vlad2277

It's an app update. How can it be automatically applied? You can download it and install it now, like all the other apps on your cell phone. You're not making any sense.

jimpazik

really, the App Store still has v6.39.0

Vlad2277

Apple takes much longer to process apps.

Android been updated

Matt Y

my iOS app updated automatically overnight. Hooray

Matt Y

Hooray it’s fixed!

Thanks Vlad!

Thanks Coach Natalie!

Coach Aldair

Hi @Matt Y,

That’s great to hear! I’m glad we were able to get this fixed for you.

You’re very welcome, and thanks for coming back to let us know!

Thanks!