Accidentally linked Vanguard accounts to the wrong login (edited)

RobI

I have 2 vanguard logins for myself and wife. each has several accounts. I previously had made one brokerage account manual for each login. Today I tried to reconnect both these accounts. During the process Vanguard authentication had a problem with the pop up sign on page. I was eventually able to reactivate both or so it seems!

The issue is the accounts list is now messed up showing my wife's account under my ID and a is missing my account under my ID. Its also now showing a connection error to one account (Care code 324). The behavior feels it may have somehow mixed up or cached the Passkey on my laptop/ browser during 2FA but this is just a guess. I used the same laptop and browser session to connect both logins, one right after the other

How to clean this up? Should I just nix all the connections, make all the Vanguard accounts manual and start over in separate browsers.

Coach Natalie

@RobI, thanks for reaching out to the community! We'd be happy to help!

First, I can confirm that there is an active issue with linking multiple Vanguard logins in a single dataset, which is likely why you're seeing the 324 error:

https://community.simplifimoney.com/discussion/14961/ongoing-12-2-25-vanguard-issue-connecting-multiple-logins

The workaround is to use different Vanguard bank options for each login—for example, use "Vanguard" for your login and set of accounts, and "Vanguard Small Business" for your wife's login and set of accounts.

With that, I recommend making all Vanguard accounts manual in Quicken Simplifi so you can start the linking process over and separate the bank option used for each login. Our article here goes over making accounts manual in Quicken Simplifi: https://support.simplifi.quicken.com/en/articles/5321064-switch-a-connected-account-to-manual-mode#h_d9c41566d8

Once you see all Vanguard accounts listed under the Manual Accounts section in Settings > Accounts, go back through the Add Account flow, select the "Vanguard" bank option, enter your login credentials, and carefully link the accounts to the existing Quicken Simplifi accounts that belong to you.

Then repeat the same steps for your wife's accounts, but this time select "Vanguard Small Business," enter your wife's credentials, and carefully link the accounts found to the Quicken Simplifi accounts that belong to her.

The steps in this article go over linking accounts in Quicken Simplifi: https://support.simplifi.quicken.com/en/articles/4959544-how-to-link-accounts

If you need assistance with this process, you can contact our Support team directly, and they can join a screen-sharing session with you to walk you through these steps: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

The only caveat I can think of is that if the wrong accounts are currently linked, you may have downloaded incorrect transactions or holdings data into those accounts. When you correct the linking, Quicken Simplifi won't remove data that's already there, so you may need to do some cleanup afterward.

Let us know how things go!