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BarclayCardUS accounts - "Something went wrong." error on Plaid (edited)

bob303727

The promise was: Barclays Cards (in my case, a store credit card serviced by Barclays) has a new connector with Simplifi (via Plaid) which is supposed to be new, and improved, and awesome!

The reality was: I have tried several days to update my connection, and every time I get the exact same error message: “Something went wrong.” I have waited and re-tried over several days; I have attempted to add it as a new account in Simplifi; and, I have changed my username/password at Barclays. None of these have changed this behavior.

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Comments

Coach Kristina

Hello @bob303727,

Thank you for letting us know you're encountering this issue. For assistance with this issue, please contact Quicken Simplifi Support directly via chat or phone, as they have tools we can't access in the Community, and they're able to escalate the issue as needed. For information on how to contact Quicken Simplifi Support, please use this article: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

I apologize that I could not be of more assistance!

JCG2042

I can add to this. My wife is on our shared savings account through Barclays, and also has an Old Navy card through them. The "new connection type" worked fine for her (because the process takes you to "Barclays US - Cards", but it does not work for me, since I only have a savings account.

Coach Natalie

@JCG2042, thanks for joining the discussion to share your experience!

My understanding is that there should be two Barclays options under Plaid. Do you see the one listed as "Barclays Bank - US"? If so, please give it a try!

If not, I'd recommend contacting our Support team directly to receive the best guidance on how to connect your Barclays savings account in Quicken Simplifi. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Let us know how things go in case it helps other users!

JCG2042

Hi there.

So the "set up a new connection type" on the existing account in Simplifi doesn't prompt at all. Takes you right to "Cards". I took a screen shot to post, but lost it troubleshooting.

Instead, I made my savings account manual and went through the setup process, only to get stuck in Barclay's credential replacement process on their website. So until I get that sorted out, I'll have to wait and see if I can get my savings account connected again.