Chase Checking Account: Incorrect Balance with Pending

RustyG

I'm experiencing a recurring issue with the Balance with Pending calculation in Simplifi for my Chase checking account.

The transactions are downloading correctly, and the Bank Balance matches Chase. However, the Balance with Pending is significantly incorrect.

For example, on October 8:

• Chase bank balance: $2,700.69
• Actual pending transactions: $780.66
• Correct available balance: $1,920.03
• Simplifi Balance with Pending: -$713.85 ( this one is the issue)
• Simplifi's reported without pending: $2700.69

Simplifi is somehow including an additional $2,633.88 in pending transactions that do not appear in the transaction list.

I've tried changing the Balance Resolution settings and resetting the Chase connection. Resetting temporarily fixes the problem, but it returns after synchronization.

Customer support suggested switching the display to Bank Balance, which shows the correct posted balance, but that doesn't resolve the incorrect pending calculation.

I found a potentially related issue, SIMPL-32270, reported in the community.

Has anyone else experienced this? Is there a known fix? I'd appreciate having this investigated because it also raises concerns about the accuracy of projected cash flow.

SRC54

I won't say this is what is happening to you, but it happens with me with Chase (credit card) and also with Capital One Checking. Early in the morning, I will do an update and Chase will have updated the balance but not the pending transaction. 4 hours later the pending transaction is cleared and it is right again.

I can either wait 4 hours for another update or I can clear the pending transaction myself.

Good luck with it.