CFNA credit card balance shows $0 (edited)

ctanenbaum

Good morning,

I have a CFNA credit card and the balance shows zero in Simplify however, the CFNA website shows that I have a balance. Can this be fixed?

Coach Aldair

Hi @ctanenbaum,

I’m sorry to hear your CFNA credit card balance isn’t displaying correctly in Quicken Simplifi!

I reviewed your account on my end and confirmed that you're receiving an FDP-185 error, which indicates that multi-factor authentication (MFA) is required.

First, please check whether there are any pending transactions that haven’t downloaded yet. If there aren’t any, please try the following steps:

1. Select Refresh in Quicken Simplifi and check whether you're prompted to complete MFA.
2. If you aren't prompted, please go to Settings > Accounts and reset your account connection.
3. If you're prompted for MFA but don't receive the code, try switching to another verification method, if available, and verify your information on the bank's website.

If the balance is still incorrect after resetting the connection, please try the following:

1. Make the affected account manual.
2. Re-add the account.
3. Link the connected account to your existing account.

Please let us know if the issue persists or if you're unable to complete the MFA process so we can determine the next steps.

Thanks!