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BTC Price is incorrect, using GBP instead of USD?

johnsanc

I am using ^BTCUSD as a ticker to track Bitcoin. The price is incorrect and is reporting approximately $60,000 when it should be closer to $80,000.

The price looks correct if I click into actually edit the holding, but the price is incorrect everywhere else. 80,000 USD is approximately 60,000 GBP. Is there a currency conversion issue going on somewhere?

Please investigate and log this as a bug if you can reproduce the issue.

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Coach Natalie

@johnsanc, thanks for reaching out to the community!

I just tested in my own Quicken Simplifi and see that BTCUSD is reporting at about 80k.

I'm not personally seeing a 60k amount anywhere in the program. Are you using the holding with the same icon as in my screenshot? I noticed two options for BTCUSD when adding this holding, so it may help to try the other one.

Let us know how things go!

johnsanc

Yes I am. On my Market Stats panel it says Price of $61,492.78 as of right now. When I edit the holding on desktop browser the price is also wrong. When I go to edit the holding on the mobile app the edit screen shows the correct price.

Also, I dont see two options for "^BTCUSD", I only see BTCUSDC and BTCUSDT as alternate options.

Once more edit: If I try to add a new holding for ^BTCUSD the price is also incorrect on mobile. I have no idea what is going on but something is miswired.

Coach Natalie

@johnsanc, thank you for providing those additional details!

Since we can't reproduce this issue here in the community, please contact our Support team directly for more advanced assistance. Support has the tools needed to determine the best path forward. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Please post back with the results in case it's helpful to other users!

johnsanc

I updated the web app this evening and it seems to be fixed now. Weird. If I run into the issue again ill contact support. Thanks!