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We are unable to connect to HSA Bank at this time. Please try again later. Care Code: FDP-102

robertdonat

Have been receiving this error for the last two days.

We are unable to connect to HSA Bank at this time. Please try again later.
Care Code: FDP-102

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Comments

Coach Natalie

@robertdonat, thanks for posting to the community about this issue!

I confirmed the FDP-102 error by reviewing your connection attempts with HSA Bank on our end. It looks like it started happening on 10/26/26.

An FDP-102 error means the bank is throttling or blocking connectivity: https://support.simplifi.quicken.com/en/articles/13795819-errors-fdp-102-fdp-105-when-using-online-services-in-quicken-simplifi

To begin troubleshooting the issue, I'd recommend following these steps to establish a completely fresh connection with the bank:

Make all of the accounts with this bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If the new connection doesn't resolve the issue, I recommend contacting our Support team directly for more advanced assistance so they can review the case and determine whether escalation is needed, since you've already waited the required 48 hours. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Let us know how things go!

robertdonat

Hi, I followed those steps and receive the same message.

Coach Natalie

@robertdonat, thank you for giving those steps a try and following up!

Since the steps didn't resolve the error, please reach out to our Support team directly. As mentioned in my last reply and the article I shared above, this is the next step to resolve this error. Our Support team will be better equipped to investigate further. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Please let us know how things go!