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Onity Mortgage Showing Positive Balance

idlehand

I recently added my mortgage account now that Onity is supported; however, the balance is appearing as a positive number instead of a negative one. I cannot find an option to correct this, and it is causing my net worth and reports to be inaccurate. Could you please advise on how to fix the sign of the balance for this account?

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Coach Kristina

Hello @idlehand,

Thank you for reaching out! That was a known issue being tracked under ticket CTP-17190, but it was marked as fixed. Since you are still encountering the issue, I recommend contacting our Support team directly to let them know, as they have the tools to gather any necessary data and re-escalate the issue. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support .

Thank you!