Academy Bank - no pending transactions and balance is incorrect (edited)

SimplifineHowareyou
SimplifineHowareyou Member ✭✭
Some accounts seem instant, like the Chase credit cards. The checking accounts, through a different institution, always seem about 2 business days behind. So I spend most of the month retallying mentally after checking other accounts.
Why do different institutions update instantly or on delays, and is there a way to fix or improve this?
(I'm already using Balance with Pending.)
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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited November 2021
    Hello @SimplifineHowareyou,

    Thanks for posting to the Community!

    To clarify, are you referring to the balance of the accounts in question being delayed in updating, or is the issue that transactions don't download into Simplifi for a couple of days, or are you seeing both? 

    Simplifi is designed to always stay in line with your bank's balance on connected accounts, and pending transactions should download from all financial institutions (with the exception of Capital One), however, a delay of 4-6 hours can occur. With that being said, you shouldn't be experiencing a delay of even a day, let alone two.  

    In regards to the "balance with pending" feature, this is intended to be used when the balance provided by your bank already includes pending transactions, as Simplifi will also deduct these from your balance. More details on how Simplifi calculates your balance can be found here, and more details on Simplifi downloading pending transactions can be found here.

    Please let me know so I can best assist! :smile:

    -Coach Natalie
  • To clarify, are you referring to the balance of the accounts in question being delayed in updating, or is the issue that transactions don't download into Simplifi for a couple of days, or are you seeing both?
    Both, on the checking accounts. Everything on those has a 1-2 business day delay. The Friday paycheck often doesn't show until Saturday or Monday, and if I've moved the funds by then, that won't show for another day or two, as well.
    What information can I provide to help you look into this for a fix?
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @SimplifineHowareyou,

    Thanks for confirming!

    First, what is the name of the bank that this is occurring with? Also, do pending transactions download into these accounts at all, or do you only get cleared transactions? Have you tried messing with the "balance with pending" feature to see if changing that impacts the balance at all, by chance (please note that a change may take 4-6 hours to see)? 

    To escalate this, I would need to know the name of the accounts, as they appear in Simplifi, as well as obtain a few example transactions that are missing, with the Date, Payee, and Amount, in addition to the balance displayed in Simplifi and the balance displayed at the bank's website.

    Screenshots of the balance and transactions displayed at the bank's website, as well as screenshots of the balance displayed in Simplifi, in addition to the register in Simplifi showing that the transactions are missing, would also be very helpful. You can either provide those here, DM them to me, or I can email you a link to our Secure File Exchange for you to upload them there -- just let me know! :smile:

    -Coach Natalie
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @SimplifineHowareyou,

    Thank you for DMing me the requested information!

    I have gone ahead and gotten this reported and will be sure to post back as soon as I receive an update. :smile:

    -Coach Natalie

    CTP-3025
  • Great to know. I look forward to the solution. Thank you again.
  • Hello, is there any update on this? My primary checking account continues to lag several days behind in Simplifi.
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @SimplifineHowareyou,

    Thanks for reaching out!

    There's still no update to provide on the escalation as of yet, however, I will be sure to let you know as soon as I see one. Hopefully it's not too much longer! :blush:

    -Coach Natalie
  • Any update on this?
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @SimplifineHowareyou,

    It looks like the escalation is still being worked on. You're more than welcome to continue checking back periodically, however, I definitely won't forget to let you know as soon as I see anything. :blush:

    Thank you for your continued patience!

    -Coach Natalie
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @SimplifineHowareyou,

    Thanks again for your patience as this is being worked on!

    I've received an update from my Team and it looks like we, unfortunately, don't currently support pending transactions for Academy Bank due to the API that we use to connect.

    However, are you still seeing an issue with your balance? If so, please provide me with the current balance displayed at the bank's website and the current balance displayed in Simplifi and I will let the Team know.

    Sorry I don't have a better answer on the pending transactions! 

    -Coach Natalie
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @SimplifineHowareyou,

    Were you able to take a look at the balance of your Academy Bank account, by chance? Please let me know, thank you! :smile:

    -Coach Natalie
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello again @SimplifineHowareyou,

    I just wanted to reach out one last time before closing out the escalation -- please be sure to let me know if you're still seeing an issue with your balance.

    -Coach Natalie
  • Yes, still seeing the same issue. Transactions appearing on a multi-day delay. I'll send screenshots in a direct message.
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @SimplifineHowareyou,

    Thanks for the screenshots, and I'm sorry to hear that the issue persists!

    I have responded to your DM requesting a bit more info -- please be sure to respond back to me there. :blush:

    -Coach Natalie
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited January 13
    Hello @SimplifineHowareyou,

    Thank you for providing all of the requested information!

    I have gone ahead and reopened the escalation for the balance mismatch specifically, and I will be sure to let you know as soon as I receive an update.

    Correction: I actually ended up creating a new Ticket for this specific issue. I'll let you know as soon as I hear back! 

    -Coach Natalie

    CTP-3320
  • Thank you.

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