Please add Best Egg back to accounts to add

Jrmclean
Jrmclean Member ✭✭✭
Best egg was once in accounts to add, and I reported a connection error, now its not even an option, will this get resolved and added back as an account option.  Biller is still broken to link from BestEgg
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In Progress · Last Updated

We are currently working on creating the required scripting for this connection.

Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    Hello @Jrmclean,

    Thanks for posting!

    As mentioned here, we are already working to re-establish a connection with Best Egg, so a request for this financial institution is technically not needed. However, I have gone ahead and just marked this post as 'In Progress' so that anyone who's waiting on the connection can follow it for updates.

    If you're seeing a separate issue connecting to Best Egg as a Biller using Bill Connect, you'll want to go ahead and create a separate post outlining the specific issue that you're seeing there.

    Much appreciated! :smile:

    -Coach Natalie
  • Jrmclean
    Jrmclean Member ✭✭✭
    Understood, but the Best Egg is not even an option under add accounts anymore and it use to be.  I get the same error trying to add as a connected biller probably due to the same account issue, so I was holding to report an issue with connected biller after the account access was resolved.
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited January 19
    Hello @Jrmclean,

    That's correct -- the option to connect to Best Egg in Simplifi has been removed until the scripting/connection can be reestablished.

    For the issue with connecting to Best Egg as a Biller, you can wait to create a separate post if you'd like, however, this would be completely separate from connecting the account to the bank for transaction download (we use a different Service Provider for Bill Connect) and the issues would not be related in any way. 

    I am also seeing some options listed for Best Egg in Simplifi when attempting to connect to it using Bill Connect, and I was able to confirm that these options are also presented as available by our Biller Service Provider, so as far as I can tell, you should be able to connect to Best Egg as a Biller in Simplifi.


    With that being said, I would encourage you to go ahead and create that separate post outlining the specific issue that you're seeing with Best Egg and Bill Connect, however, it's entirely up to you. :smile:

    -Coach Natalie 

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