Cancelling account

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joCalicat1
joCalicat1 Member
edited February 2023 in Troubleshooting
How do I cancel my account I opened today by paying with a credit card. I won't be using Simplifi ever.
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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @joCalicat1,

    Thanks for confirming!

    I have gone ahead and processed a refund and your Simplifi Subscription has been fully canceled. You can expect to see the money back within 5-7 business days. 

    We appreciate you giving us a try!

    -Coach Natalie

Answers

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hello @joCalicat1,

    Thank you for posting your request to the Community, although we're sorry to see you go!

    Using the email address that's associated with your Community Profile, it looks like your auto-renew was already disabled, so the Subscription was canceled to where you won't be charged again. However, we do offer a 30-day refund period and would be happy to refund you and cancel your Subscription effective immediately -- is this what you'd like to do? 

    We have a Support Article available here that has more details on canceling your Simplifi Subscription.

    Please let us know, thank you!

    -Coach Natalie
  • joCalicat1
    joCalicat1 Member
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    Yes please issue a refund to my charged credit card! It’s appreciated!
    joanne 
  • joCalicat1
    joCalicat1 Member
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    Yes please issue a refund to my charged credit card and cance account!
    joanne 
This discussion has been closed.

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