Accounts fail to update, even when manually prompted

thsourg

It looks like some of my accounts could not properly update. When I try to manually update them from the iOS app, after clicking on the button I get a spinner that stays on for a few seconds. After that it disappears but nothing else is done - the account still says it could not be updated.

Coach Natalie

Hello @thsourg,

Thank you for reporting this behavior to the Community, although I'm sorry to hear that you're experiencing difficulties updating your accounts on the Simplifi Mobile App. 

To clarify, is the issue only occurring on the Mobile App, or do you see it on the Web App as well? Are you given a specific error message, or what indicates that an account is not updating? Also, what button are you clicking on? Are you pulling down on the screen to refresh your accounts, or are you clicking a "Fix it" option? 

The more details you can provide regarding the issue will allow the Community to best assist.

-Coach Natalie

thsourg

This is on mobile, I did not try it on desktop. No error message, just loading for a bit that goes away and nothing else happens. Refreshing did not mark the account as fixed. 

It is fixed now so I cannot reproduce it but there might be logs around the time I first created the issue on a server somewhere

RobWilk

I believe in terms of bank synchs they only 'really' happen at most every 4 or 5 hours, even if you click to manually update -- I believe this is because if they too frequently update (notably, with a large number of users) the service could potentially be locked out by the bank (for all users).