Unable to connect to the Prudential institution(s) in Simplifi (edited)

rickey

I am unable to connect to the Prudential institution(s) in Simplifi currently. I recently connected to it in Personal Capital, the difference between the two seems to be that Personal Capital is targeting the secure http link to Prudential, while Simplifi does not.

Coach Natalie

Hello @rickey,

Thank you for reporting this issue to the Community, although I'm sorry to hear that you're experiencing difficulties connecting to Prudential in Simplifi. 

I went ahead and moved this out of FI Requests, as Prudential is already available in Simplifi. Instead, it looks like you're receiving a 105 error when viewing your connection attempts from our end. Sadly, this is a known issue with Prudential. 

https://community.simplifimoney.com/discussion/4238/reopened-12-27-22-prudential-returns-a-105-error/p1?new=1

You can follow the Alert that is linked above for updates on the known issue. 

-Coach Natalie