OneAmerica

jarot540

I'm unable to view my data from OneAmerica. It's listed in the financial institution list, but has the wrong web address.

Coach Paco

@jarot540 It has been requested!

jarot540

Any update on this bank request?

Coach Nicole

Hi there,

Sadly, at this time we don't have an ETA on when we'll be able to connect with this bank. I'm so sorry for any inconvenience this may cause, but as soon as I have an update, I'll post on this thread.

Thank you! --Coach Nicole

laur

The correct login page is https://www.oneamerica.com/login (NOT oaretirement.com).

n8b

This issue is still not fixed! Simplifi account rep (Coach Juan) I chatted with today said that Simplifi login system/site they're using is actually pointed to "One American Bank" ( https://www.oneamericanbank.com/ ), which actually appears to be a small regional bank in South Dakota and completely unrelated to OneAmerica. Correct login for Simplifi should point to https://www.oneamerica.com/login ("https://www.oneamerica.com/login", same link user @laur notes above) agent confirmed that this change is all that's needed to make this work properly in Simplifi, and someone on their end just needs to change the link. Please do this so we can access our retirement accounts in Simplifi!

n8b

Still can't log in to OneAmerica, problem seems the same. Chatted with Coach Karl this morning, and he stated that the team is hard at work on the problem and that I'd still just have to keep checking and attempting to log in without a target resolution date. I really do think they just need to change the login page where credentials are sent.

AndrewM

I'm here as a new user of Simplifi migrating from Mint, and have the same problem/same need. I need access to my retirement account through OneAmerica, and not the "OneAmerica Retirement" which is currently the only option. Please work on this, otherwise using Simplifi to track my finances will be more difficult than it was with Mint!

rgonzalez

It’s not a good sign that this is an ongoing issue since January 2020. I’m not a software engineer, but it seems to me that if a problem is persistent for 4 years it doesn’t project confidence. I’ll keep monitoring progress but I’ll definitely be keeping my options open to other services.

DJMahannah

Just adding that I can't connect to the correct One America yet to see my retirement funds either. As others have stated, the proper link should be https://www.oneamerica.com/login. Is this still an issue that's being looked into?

nsnipes

I'll also add to this frustration. Not sure why this is such an issue. I've experimented with three other services and they can all easily connect without issue. While I really want to like Simplify, it doesn't do much good if you can't get your data in. Frustrating.

Jenkalenk

Any update on this? Could we get a Coach Response?

Coach Natalie

Hey everyone, we don't have an update to provide on this request at this time, but we will be sure to post back and let you all know if/when we do.

Thanks!

-Coach Natalie

richardbw

Is there a reason that after four years, this still hasn't been fixed? What are we paying for here?

andyjkraus

I’m a new user since mint closed and am having thus same issue. It seems like an easy fix but if it hasn’t been fixed this long doesn't seem like Simplfi will work for me. Is this fix on a development timeline?

Coach Kristina

Hello @andyjkraus,

We don't have an update to provide on this request at this time, but we will be sure to post back and let you all know if/when we do. I recommend bookmarking this discussion so that you'll see any updates, when available. If you don't see the bookmark icon near the upper right, please make sure you're signed in to the Community.

Thanks!

rtuckr

Isn't it just about correcting the institution's URL to https://www.oneamerica.com/login?

Or does this require cooperation from One America and that's where the hold up is?

Xarkon

Still an issue…any ETA on a fix?