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"Calm and In Control" achievements not working for me

RobWilk

The achievements which are described as:

"Log in to Simplifi at least one time each week (consecutive weeks)"

Well, i haven't even earned the two week achievement yet, and I believe I logged in just about every day for the last 14 months.

Not really a big deal, but I figured i'd report it in case this was not known.

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Achievements

Comments

Coach Natalie

Hello @RobWilk,

Thank you for reporting this issue to the Community, although I'm sorry to hear that you're not properly earning the Calm and in Control Achievement badge in Simplifi.

I'm not personally seeing this issue in Simplifi for either of my datasets. It's very possible that you're experiencing a dataset-specific issue and I'd be happy to get it escalated. First, please let us know whether the issue is occurring on the Simplifi Web App, the Mobile App, or both. This will allow me to know what info to gather from you. 🙂

-Coach Natalie

RobWilk

I'm experiencing this on the web app… Unsure where to find achievements on the mobile app…

The achievements page on profile looks something like this:

It's probably the ‘calm’ thing that prevents me from achieving this, with my mental health issues.

Coach Natalie

Thanks for confirming, @RobWilk!

I feel like there's definitely something going on with this just based on the fact that the “current streak” is displayed on the ‘16 Weeks in a Row’ badge. Very strange! Do you know if you've ever earned this Achievement, by chance?

In order to get this escalated, please provide the following information:

The browser and browser version you're using to access Simplifi on the web.
The OS of the computer/device you're accessing Simplifi on.

Please also provide your logs via the 'Send Feedback option:

Log into the Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thanks!

-Coach Natalie

RobWilk

I don't believe I earned any of them, but I might be wrong. My memory is awful.

Google Chrome Version 110.0.5481.177 (Official Build) (arm64)
Mac OS Ventura 13.2.1

Send feedback done

Observation: One of the achievements i believe was dated NOV 2021, and sometime in NOVEMBER of 2021 (when i was a user for maybe 6 months) I actually trashed my quicken account by renaming my e-mail address to some unknown e-mail address (like a temporary hotmail/outlook account) essentially losing that account. My current Simplifi account was created at the end of December 2021 with the same e-mail but started from scratch. So something i did may have contributed to this problem. In short: It doesn't make sense that i have any nov. 2021 achievements.

Coach Natalie

Thank you, @RobWilk!

I have gone ahead and gotten this reported and will be sure to let you know as soon as an update is received.

-Coach Natalie

SIMPL-15522

RobWilk

Thanks - I'm anticipating at the current pace, I'll be out of things to complain about soon, and may leave this forum in peace. You're doing a great job at getting things addressed.

Mrsnatyg

I’m having the same issue. I’m stuck at 39 weeks tho. I seem to have stopped earning towards the 52wk goal about three weeks ago.

Coach Natalie

Hello @Mrsnatyg,

Thanks for posting on this topic, although I'm sorry to hear that you're also experiencing an issue with the Calm and in Control Achievement badge.

To clarify, are you seeing the same issue that's been discussed here where you haven't earned the Calm and in Control badge at all, or are you seeing a different issue where your streak has stopped counting toward the 52-week badge?

Please let us know so we can best assist!

-Coach Natalie

Coach Natalie

Hello @RobWilk,

Have you received a Calm and In Control badge yet, or is this issue still occurring for you? And what about the streak?

Please let me know, thanks!

-Coach Natalie

RobWilk

After logging in at least daily for 2-3 years, it seems, no, I'm not calm or in control…

Coach Natalie

Thanks, @RobWilk! I let them know. 🙂

-Coach Natalie

scottgildner

I use the web app and the IOS app daily, multiple times a day, and have for 2 years. It seems you might only count the act of logging in with user/pass as a "login" for this badge. Since the app doesn't seem to ever log me out, I rarely, that I can remember, ever "log in". You need to define this metric on something else rather than logging in. I don't care about these badges, but it's annoying that Simplifi thinks I'm not calm and in control when I use the app every day. Every. Single. Day. Never. Miss.

Coach Natalie

@RobWilk & @scottgildner, have either of you received the Calm and in Control Achievement badge yet? If not, I'd like to give the ticket a bump since it's been so long.

Let us know, please!

RobWilk

It still seems broken - same thing where it's trying to reach the third goal when it claims not to have met the first…

Coach Natalie

@RobWilk, thanks for letting me know! I bumped the ticket!

KP_9

Same experience as Rob. I've signed in near-daily either via the latest Mac Desktop app or iOS app for ~1.5 years and never seen more than the 4-week Calm and In Control badge that Rob's stuck at, too. It doesn't much bother me because I don't pay attention to the badges (I tuned them out soon after sign up when I realized there was a bug), but wanted to confirm that more than one user is seeing this behavior.

Coach Natalie

Hey everyone!

I just wanted to let you all know that the escalation for this issue is still open and ongoing. We don't have any updates to provide yet, but we will post back here as soon as we have any news to share.

Thank you for your patience!

Coach Natalie

Hello everyone,

I just wanted to let you all know that the escalation for this issue is still open and ongoing. We don't have any updates to provide yet, but I gave the ticket another bump to see if we can get some action. I will continue to post updates here.

Thank you for your patience!

Coach Natalie

Hello everyone!

It sounds like a fix has been deployed for this issue. Please let us know how things go!

Coach Natalie

Hello again! I wanted to reach out again to see if anyone is still not receiving this badge. Let us know!

@RobWilk @Mrsnatyg @scottgildner

Coach Natalie

Hey everyone, I wanted to reach out one last time before closing out the ticket. If we don't hear back by the 13th, we will be doing so.

Please let us know if anyone is still seeing this issue!