ikea Projekt VISA FDP-103 error (edited)

sammind77

This card does not connect even though the system has it available. Can you please fix it?

Coach Natalie

Hello @sammind77,

Thank you for reporting this issue to the Community, although I'm sorry to hear that you're experiencing difficulties connecting to Ikea Projekt Credit Card in Simplifi.

When viewing your connection attempts from our end, it looks like you're receiving a 103 error, which indicates invalid credentials. To troubleshoot this error, you'll want to follow these steps:

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Simplifi.

More details on a 103 error can be found here. Please let us know how it goes!

-Coach Natalie