Unable to add Acorns Brokerage account (edited)
I am trying to connect to my Acorns Brokerage account, but oddly, when I connect it only shows a Checking Account with a balance that I don't know where it comes from. I don't have a checking account at Acorns now. I had one several years ago that has been closed. I am trying to figure out where / how to get my brokerage account connected. It was working perfectly up until a day ago and then just stopped. Trying to reconnect the service above yields this strange behavior. I would ideally like to be able to reconnect to my brokerage account.
Comments
-
Hello @dlnewman70,
Thank you for reporting this issue to the Community, although I'm sorry to hear that you're experiencing difficulties connecting to Acorns in Simplifi.
We do have a known issue with Acorns returning 101 and 106 errors with an Alert that can be followed here for updates. With that said, do you know what error you were receiving on your Acorns account when the issue first started occurring?
Also, is it possible that your brokerage account is still connected to the bank and that's why you're not seeing it presented as available to add when going through the Add Account flow? You can determine this by navigating to Settings > Accounts and looking for Acorns. Is the brokerage account listed here? If so, do you see any error messages or anything along those lines?
Please let us know so we can best assist!
-Coach Natalie
0 -
I deleted the account when I started having issues and then tried to add it back. But to no avail, it only comes back with "Checking Account" and the Brokerage account is no where to be seen. I don't recall what error I was getting. In most cases when the connection drops or errors out, I am able to just "re-connect" but with this one, the account that I need to connect to isn't there. Odd thing is I am not getting any 101 or 106 errors. It connects fine, but then doesn't show me the account I need to connect to.
0 -
Hello @dlnewman70,
Thanks for posting back with additional details!
Please provide the following information and I'd be happy to get this escalated:
- Confirm whether there's been activity in the missing account in the last 90 days.
- Are you routed to a different URL when you select the missing account on the bank's website (is it an external account)?
- Is the missing account a subtype of a different account?
- What is the account type and nickname as it appears on the bank's website?
- Has the bank made any recent changes to their website or the sign-in process?
- A screenshot of the Accounts Summary page from the bank's website that shows all accounts and the page URL.
- A screenshot of the Add Account page from Simplifi that lists all of the accounts that are found when connecting to Acorns.
- A screenshot of Acorns (or where Acorns would be listed) under Settings > Accounts so we can see what accounts are connected (if any) or that no accounts are listed for the financial institution.
Thanks in advance!
-Coach Natalie
0 -
My answers:
- Confirm whether there's been activity in the missing account in the last 90 days. - Yes
- Are you routed to a different URL when you select the missing account on the bank's website (is it an external account)? - No
- Is the missing account a subtype of a different account? - No
- What is the account type and nickname as it appears on the bank's website? - Invest
- Has the bank made any recent changes to their website or the sign-in process? - Not that I have observed
- A screenshot of the Accounts Summary page from the bank's website that shows all accounts and the page URL.
- A screenshot of the Add Account page from Simplifi that lists all of the accounts that are found when connecting to Acorns.
- A screenshot of Acorns (or where Acorns would be listed) under Settings > Accounts so we can see what accounts are connected (if any) or that no accounts are listed for the financial institution. - None at this time. No connections with Acorns present.
0 -
Thank you, @dlnewman70!
For the screenshot of the account from the bank's website, is there any way we can get one of the Accounts Summary page (the page that lists all accounts and balances) rather than the drill-down for the Invest account? Please make sure the new screenshot also includes the page URL.
Much appreciated!
-Coach Natalie
0 -
URL:
app.acorns.com/present
1 -
That's perfect, @dlnewman70!
I have gone ahead and gotten this escalated and will be sure to post back as soon as I receive an update.
-Coach Natalie
EWC-10145699
1 -
Hello @dlnewman70,
Thank you for your patience as this was being researched!
The escalation came back stating that this is a known issue. It looks like there have also been additional reports of similar behavior with Acorns, so we've updated our Alert accordingly. Please be sure to follow the Alert for updates.
Sorry for not having a better answer, but I hope this helps!
-Coach Natalie
0 -
Just letting you know I am not getting any error of 101 or 106 errors when connecting to Acorns, but the only issue I am facing it is the wrong account and I still can't get access to my Brokerage account.
0 -
I was told this morning that Acorns Brokerage accounts are not yet supported and there are no ongoing talks to do so (unlike Stash, which I was assured was being worked on). Please escalate work to accomodate Acorns investment accounts.
0 -
Hello @FCE,
Thanks for posting to the Community, although I'm sorry to hear that you're also experiencing difficulties connecting to Acorns in Simplifi.
To clarify, Simplifi does support brokerage accounts with Acorns. As mentioned above, we have a known issue with Acorns, so that's most likely what you're experiencing. We currently don't have an ETA on a resolution, however, we do have an Alert you can follow for updates in the meantime.
I hope this helps!
-Coach Natalie
0
