Unable to connect to Guideline.com FDP-103 error (edited)

smartcookie

Hi! I am receiving the code: Care Code: FDP-103 when trying to log into Guideline.com

Coach Natalie

Hello @smartcookie,

Thanks for posting to the Community regarding this issue, although I'm sorry to hear that you're experiencing difficulties connecting to Guideline in Simplifi.

A 103 error indicates that invalid credentials were used when signing in through Simplifi. To troubleshoot a 103 error, you'll want to follow these steps:

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Simplifi. We recommend NOT using the following special characters: & < > / \.

More details on a 103 error can be found here. Please let us know how it goes!

Coach Natalie