Unable to select MFA option for Wells Fargo on the mobile app

System Administrator admin
edited July 2023 in Report a Bug
This discussion was created from comments split from: Wells Fargo 2 Factor Authentication.


  • bradt81

    Same here. I was able to use MFA on a mobile device just fine by selecting from the drop down menu. The options appear, but in the background and I cannot select any of them other than the default one, which is not what I want.

    This has just started over this last week. I am able to use it on a desktop just fine.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    Hello @bradt81,

    Thanks for reporting this issue to the Community, although I'm sorry to hear that you're experiencing difficulties selecting an MFA option for Wells Fargo on the Simplifi Mobile App.

    To clarify, are you able to select a different MFA option for Wells Fargo on the Simplifi Web App? If so, it sounds like the issue is just occurring on the Mobile App, so I'd suggest performing a full uninstall/reinstall of the app to see if doing so helps to clear things up for you.

    Please let us know how it goes!

    -Coach Natalie

This discussion has been closed.