PayPal - Missing Credit Account (edited)

bwh0002

Hello, I have tried adding PayPal a few times only to have it also not include my PayPal credit account. Help!

RobWilk

Check if you're using the appropriate financial institution, I believe PayPal has multiple financial institution listings, including one specifically for PayPal Credit or Mastercard (they are not the same, one is.a line of credit in paypal, one is a paypal credit card).

Coach Natalie

Hey everyone!

I just wanted to let you all know that the escalation for this issue is still open and ongoing. We are awaiting a fix to be implemented by our service provider. We will continue to keep you all updated here!

Thank you all for your patience!

RobWilk

When I add my paypal account under paypal credit, it says all accounts are added (the financial institution is linked, but there are no accounts shown)

Is that related to this:

https://community.simplifimoney.com/discussion/12263/ongoing-4-28-25-paypal-paypal-credit-mastercard-and-crypto-returning-an-fdp-109-error?utm_source=community-search&utm_medium=organic-search&utm_term=paypal+credit

Coach Natalie

@RobWilk, thanks for posting to the Community with this issue!

To clarify, is this your first time adding the PayPal Credit account, or was it recently connected and has become disconnected? If the former, you are likely being impacted by this issue: [removed link to merged thread]

I know the title of the thread says "credit card", but I looked at the ticket that is still open for the issue (CTP-8002), and it is for the Credit accounts specifically. The ticket is awaiting implementation, so they are working on a fix with our service provider and PayPal.

Let us know!

RobWilk

it was the first time adding the account: looks like you found the right report indicating a fix is coming soon.

Thank you

slpeeler

just wanted to add i'm suddenly seeing the same thing (but with Paypal MC) after years of it working fine :/ hopefully that ticket is resolved soon since it appears to have been opened months ago

Coach Natalie

@slpeeler, I have merged you and @RobWilk here so you both can follow along for updates.

I also hope the issue is resolved soon! It has been going on for quite some time.

Jrunner01

Sorry I am a bit confused if I should be in this situation or not. I am a new customer and started using Quicken Simplifi about a month or so ago. Initially the Paypal main account and Paypal Credit account (not mastercard credit) imported fine. Then not long after the credit account stopped updating and syncing. No matter what I tried it won't work. I tried re connecting the institution and all it did was add back the main paypal account. Trying to add a new account gives me the same screenshot from "slpeeler". I then deleted the credit account and still no luck re activating the institution just adds back the main paypal account.

I realize this is all happening during the phase of Paypal moving all the credit accounts to credit card accounts (which I never had from Paypal), so not sure if this is because of that or is this something else?

Is (CTP-8002) my situation? How do I look that ticket ID up and follow it, if its my issue?

Coach Kristina

Hello @Jrunner01,

Thanks for reaching out! Not seeing the account as an option to add is the issue described in CTP-8002. That ticket is an internal ticket, so there isn't any way for you to view/follow the ticket directly. However, you can bookmark this post, since any updates will be posted here.

I hope this helps!

Coach Natalie

Hello everyone!

I just wanted to let you all know that the escalation for this issue is still open and ongoing. We are awaiting a fix to be implemented by our service provider. We will continue to keep you all updated here!

Thank you all for your patience!