Capital One linking issues

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brian730
brian730 Member
edited January 5 in Adding and Updating Accounts

Could someone offer some suggestions on how to link my Capital One credit card accounts to Simplifi? I keep getting an error message when I try. Thanks!

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  • DannyB
    DannyB Superuser ✭✭✭✭✭
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    Hi @brian730

    Sorry you are having this problem. I have a Capital One credit card and HYS account. I haven't had any problems with the connection so it may be a matter of keep trying until things clear up.

    This support article will give you some information about troubleshooting bank download issues.

    Danny
    Simplifi user since 01/22
    ”Budget: a mathematical confirmation of your suspicions.” ~A.A. Latimer
  • brian730
    brian730 Member
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    I keep getting this message…

    Authorization access required

    User Error: Authorization Denied, Connecting with partnerUid: capitalone for intuitProperty: quicken, intuitUserId:
    9130357651684376, intuitRealmId: 9130357651684386 on user authorization, error_code: server_error

    Thoughts?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    @brian730, thanks for posting!

    It sounds like you may have a pop-up blocker or something in your browser that's preventing Capital One's API authorization flow from properly commencing. I'd suggest giving it a try from a different browser or in incognito/private mode to see if you can get the accounts added.

    Please let us know how it goes!

    -Coach Natalie

  • brian730
    brian730 Member
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    Used Chrome and got it settled. Thanks! Hopeful for a smooth transition from Mint to Simplifi

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