We are unable to connect to Publix Employees Federal CU at this time
Anyone else having this issue? It started on 12/20 and shows red exclamation next to the accounts. I am a brand new customer so this has me worried.
So far:
- I reset the connection (Quicken saw the account list)
- Deleted cookies and history
- I manually logged into the bank site (no issue and no messages/pop-ups
After all this, I refresh the page and it still shows red exclamation next to the accounts.
All other connected accounts connect, just not the Credit Union.
Comments
-
@CoolCustomer, thanks for reaching out!
Please provide the name of the account the issue is occurring with as it appears in Quicken Simplifi so we can take a closer look. Also, what happens when you click on the exclamation point? Do you receive a specific error code or message?
Please let us know so we can best assist!
-Coach Natalie
0 -
Hello,
Name as it appears in Simplifi is removed - privacy]. When I press the exclamation is shows this message.
I also called my bank and they claim they are not working on anything in the backend.
0 -
@CoolCustomer, we need the name of the bank account as it appears in Quicken Simplifi. It looks like you provided your name, so I removed it for privacy.
Thanks!
-Coach Natalie
0 -
Hello, I am working with Coach Antonio via chat. He has escalated it for higher level review. thanks.
1
