Error in Dashboard - Spending Plan "Error Loading Data"

Melisa

Hello Simplifi team,

Since a couple of weeks ago I have been getting and "error loading data" for Spending Plan in the Dashboard view. Picture attached. This is happening in the web version of the app.

Coach Natalie

@Melisa, thanks for reaching out!

We had another post for this same issue recently, and they were able to resolve it by clearing the cache and cookies on their browser. If you'd like to confirm it's the browser before taking those steps, you can try from a different browser or in incognito/private mode to see if the issue is also presented there. If it's not, go ahead and clear the cache and cookies on your primary browser.

Please let us know how it goes!

-Coach Natalie

ajbopp

It's important to point out that if the fix to an issue is to clear the browser cache, then there's a problem with the software.

It's never the answer to ask the user to clear their cache.

UrsulaA

@ajbopp - from your post a web app that works properly should not require cache cleaning often as a fix? Sometimes the browser and the web app can become incompatible if the browser does an upgrade.

I have cleaned the cache and logged out and back in to Simplifi when my spending plan does not refresh. Those actions refresh the data.

ajbopp

@UrsulaA no, a web app that works properly should never require cache clearing, often or not often.

If clearing the cache fixes an issue, that's a problem with the app, not the browser. In every case.

UrsulaA

@ajbopp - point taken. I have used so many web apps that require cache cleaning to clean bugs. It is good to know that such cache cleaning should not be part of the common process of running the app.

Hope we reduce the number of times we clean the cache when using Simplifi.