Compromised Credit Card - Cannot Add New Account

dhpeter
dhpeter Member ✭
edited February 5 in Adding and Updating Accounts

Hello,

I had my credit card compromised and they issued a new number. I have a red ! next to that account and it says to reconnect to solve it- but it says i have already authorized all accounts from this bank and it does not solve the issue.

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  • dhpeter
    dhpeter Member ✭
    edited January 5

    This usually happens if an account nickname or number has changed at your bank. To fix you must reconnect your account. Care Code: 324. But trying to reconnect gives the message "You have already added all your accounts at this bank."

  • ajbopp
    ajbopp Member ✭✭✭✭
    edited January 5

    I had my card compromised twice in 6 weeks (!) the end of last year. In my case, I found the bank had issued the number but there was some sort of delay/disconnect on activating it.

    If you can go to Amazon and successfully use the number, I would call the bank and ask why you can't add it to banking applications like Q-Simplifi.

    Anthony Bopp
    Simplifi User Since July 2022
    Money talks. But all my paycheck ever says is goodbye

  • dhpeter
    dhpeter Member ✭

    I have had this issue "You have already added all your accounts at this bank." before and it was a Simplifi blocker not a bank blocker - the new account shows up in the "authorized" list when "connecting" to simplifi.

  • dhpeter
    dhpeter Member ✭

    This looks like it resolved itself?

This discussion has been closed.

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