Amex asks 2fa on every sync

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nex-54
nex-54 Member ✭
edited February 23 in Adding and Updating Accounts

I added an Amex credit card and savings account.

On every sync, simplifi asks to enter 2-factor authentication. It works, but it's annoying.

I don't see this behavior while using the Amex app or the Amex website.

Is there anything I can do to avoid 2fa on every sync?

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    @nex-54, thanks for posting your inquiry to the Community!

    Unfortunately, we have no control over the MFA requests made by your various banks, as these are made by the banks directly: https://help.simplifimoney.com/en/articles/4704254-why-do-i-need-to-re-authenticate-my-bank-with-every-refresh

    For American Express specifically, if it's a credit card account, you should be able to connect it to the "American Express" option, which uses the OAuth API connection and will reduce the amount of MFA prompts. However, other account types with American Express aren't yet supported on the OAuth API connection, so these will still prompt you for MFA. I think American Express checking accounts will soon be migrated to the OAuth API, but I'm unsure about savings accounts.

    Sorry for not having better news, but I hope this helps!

    -Coach Natalie

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