MFA (2FA) not working anymore?

cowboydude99

Hello,

I have been having issues all day yesterday and today with MFA prompts from my bank. When I try to refresh in the app or on the web, I am asked if I want a text or phone call.

If I choose text, it never comes through and the accounts immediately show an !.

If I choose phone call, I never get it and the accounts immediately show an !.

I've tried going to the settings > accounts and resetting that connetion. The MFA/2FA comes through just fine there and it adds the account back.

When I do a refresh… it fails again.

UrsulaA

Looks like you are part of this know issue. Hope it resolves soon.

https://community.simplifimoney.com/discussion/7469/new-1-25-24-multiple-banks-returning-an-fdp-1022-error

UrsulaA

Can you specify which banks are giving you MFA errors and someone here can help?

Also, you can open a chat session within the web app for a more personal, private support experience.

I had no issues with MFA prompts with any of the banks I use.

You can try the following steps to delete the bank and re-add it.

Make a 'Manual' Account a 'Connected' Account

1. Go through the Add Account flow and connect to the bank by following the steps here.
2. When the list of accounts is presented from the bank, carefully link the accounts found to your existing Quicken Simplifi accounts by following the steps here.

https://help.simplifimoney.com/en/articles/5321064-how-to-make-an-account-manual#h_4e4c53a2d0

cowboydude99

@UrsulaA Thank you. I've tried that, but not luck.

Error: Account needs attention

(Care: FDP-1022)

We are unable to connect to #BANKNAME# at this time.

When I tried through reconnecting the account, it works just fine. My bank's mobile app is sending SMS codes and seems OK.

cowboydude99

@UrsulaA

Thanks again! Seems like a growing list of issues.

Hopefully it is resolved soon.