C-Plant Federal Credit Union FDP-185 & 187 errors

System
System Administrator admin
edited February 26 in Adding and Updating Accounts

This discussion was created from comments split from:

MFA (2FA) not working anymore?.

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  • Austin Hresko
    Austin Hresko Member

    I have been experiencing an identical issue since yesterday with my C-Plant Federal Credit Union account. I am receiving the error seen below (FDP-185 & FDP-187). Support was contacted and we attempted to place the accounts in manual then re-add the account. The account could be re-added successfully (prompting security question & showing correct balance), however upon linking the accounts I was prompted for the security captcha again, but I would never receive my security question to finalize the sign in. This morning I tried the "reset connection" option, but the same series of issues occurs. This seems to be a Simplifi issue, as I am not experiencing this on any other sites that link to this bank account.

    1. Current Account Status
    6. Error After Linking Accounts.png

    2. MFA Captcha prompt when resetting connection or re-adding account.

    5. Captcha - Link Accounts.png

    3. Security Question prompt when resetting connection or re-adding account.

    3. Security Question.png

    4. Link accounts page showing correct balances

    4. Link Accounts.png

    5. Captcha MFA prompt after attempting to Link Accounts

    5. Captcha - Link Accounts.png

    6. Error shown after trying to link accounts (never received MFA security question after trying to link accounts)

    6. Error After Linking Accounts.png

  • Austin Hresko
    Austin Hresko Member

    The issue now appears to be resolved. I was finally prompted for my MFA security question and the account has updated successfully.

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