Wells Fargo Visa card not updating since 1/21 and shows incorrect balance

imdZigman
imdZigman Member ✭
edited February 29 in Adding and Updating Accounts

My WF Visa stopped updating recently. I have attempted to refresh the connection, but when I did, all of the accounts except the Visa reconnected successfully.

Additionally, the balance is incorrectly showing as zero. Is anyone else experiencing this problem, or do you have any suggestions?

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  • ajbopp
    ajbopp Member ✭✭✭✭
    edited January 28

    I have not seen this issue with WF, and all of my banking/credit accounts are through them.

    I suspect you will need to upload your Q-Simplifi logs to troubleshoot this further.

    Anthony Bopp
    Simplifi User Since July 2022
    Money talks. But all my paycheck ever says is goodbye

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @imdZigman, thanks for posting to the Community!

    I'd suggest following these steps to completely reconnect the account:

    1. Make the account manual by following the steps here.
    2. Once you see the account in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. Carefully link the account found to your existing Quicken Simplifi account(s) by following the steps here.

    Please let us know if this clears things up for you!

    -Coach Natalie

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