Mobile App: Spending Plan dashboard card has misaligned text

ajbopp

The mobile app no longer allows me to take a screen shot so I'll have to do my best to explain

I am seeing the Spending Plan card on the dashboard has misaligned text in the legend. I can only see "able" on the left side of the screen - the rest of the "Available" text is off the screen.

Using a Galaxy Fold Z 4, and this happens in both large and small screen mode. Using version 3.17

UrsulaA

I am using a LG Velvet, Android 10 and version 4.17.3 of the mobile app and do not see the bug. Will updating the app help as you have version 4.17?

ajbopp

Iam seeing this on 4.17.3. I stupidly didn't include the last digit and fat fingered the first digit

UrsulaA

Ok, hope a coach can help. Odd bug.

Coach Natalie

@ajbopp, thanks for posting regarding this issue!

I'm not personally seeing this on my Galaxy S10 —

Have you tried performing an uninstall/reinstall of the Mobile App? If not, please go ahead and do this in case it's an install issue. If the problem persists, I think we need to figure out how you can take a screenshot so we can show proof. Can you specify what happens when trying to take a screenshot from your Fold?

-Coach Natalie

ajbopp

@Coach Natalie Uninstall/ reinstall fixed the screen capture issue.

Here'swhat I'm seeing

Here's what I see when it's folded

Coach Natalie

@ajbopp, oh my! I'm wondering if the issue is specific to your device. In order to escalate it, we'd need the following data from you:

1. The Make, Model, and OS of the mobile device (it looks like most of this was provided above but 3.17 doesn't look like an Android OS so not sure about that part).

We also need your logs submitted via the 'Send Feedback' option on the Web App:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Alternatively, you can contact our Support Team directly to report this issue for faster service: https://help.simplifimoney.com/en/articles/5077917-how-to-contact-support

Thanks!

-Coach Natalie

ajbopp

I'musing mobile app 4.17.3 on Android 13 on a Galaxy Fold in both small and large screens, even after closing and reopening the app. Logs have been submitted.

Coach Natalie

@ajbopp, thanks!

I went ahead and got this reported and will let you know when we hear back.

-Coach Natalie

SIMPL-19664